SAVE THE DATE FOR 2026 EVENTS!
· May 21, 2026 (In-Person) 5:30pm-8:00pm EST: Maryland Legislative Update
· June 18, 2026 (In-Person) 5:30pm-8:00pm EST: Care for Uninsured and Underinsured
· July 23, 2026 (Virtual) 6:30pm-8:00pm EST: The Role of Data and Advanced Analytics in Transforming Healthcare
· September 18, 2026 - Annual All Day Meeting - Sheppard Pratt
· October 22, 2026 (Virtual) 6:30pm-8:00pm EST: Building the Hospital of Tomorrow: Rehabilitate, Renovate or Replace
· November 19, 2026 (In-Person) 5:30pm-8:00pm EST: Meeting the Needs of Today's Healthcare Consumer (For Early Careerist)
Events
Register Today ~ Reinventing Customer Service in Healthcare: Lessons Learned from the Best
Consumer-driven services in business and the need for efficiency are accelerating changes in the way organizations operate and compete. Many consumers today are taking greater control of their purchasing power and healthcare decisions and are demanding excellence in service. The challenge is how to give them the best service in a meaningful and economic way.
Organizational survival relies on healthcare leaders with the vision, determination and courage to test various methods of enhancing the patient experience. Patient expectations are being set by other industries; for example, the airline industry, in which Southwest Airlines is the only airline that has turned in profitable years for 33 consecutive years, consistently achieved the best on-time performance, received the fewest customer complaints and fewest mishandled bags, is consistently cited for the best customer service, the smartest management and as the most
fun place to work. Can the principles from a culture like Southwest Airlines help healthcare win the hearts and minds of their employees?
- Our virtual event will utilize the ACHE Learning Management System (LMS ); ACHE LMS will record attendance, conduct evaluations, and automatically report any earned F2F CEUs to your profile.
- Effective Jan 1, 2021 attendees must fully participate (90 minutes) in the live chapter event to receive all 1.5 ACHE Face-to-Face Education credits.
- ACHE will send out the zoom link within 48 hours of the meeting, you must register on the ACHE website to gain access to the event.
Tickets
$25.00 MAHCE
$25.00 ACHE Members
$10.00 Student Membership
